~$120,000
(salary + super + overhead)
Helpdesk, Microsoft 365 management, security, backup, Quarterly Business Reviews — delivered to the same operating standard since 2017. An AI & Automation engagement is usually how new clients meet us. Capacity is deliberately finite — we prefer clients we already know.
Every Managed IT engagement includes the nine services below as standard. Not "starter tier with paid upgrades" — this is the envelope. Some clients add specialist services (24×7 onsite by arrangement, custom development, OT support) but the base is fixed and published. Remote-first by default.
Australian-based, business-hours response with documented SLAs. Issues triaged, escalated, resolved. Friendly humans, not a ticket-deflection bot.
Tenant administration, licensing right-sizing, mailbox & SharePoint management, Teams configuration. Nine years of M365 depth.
Microsoft Defender, Purview DLP, Intune device management, Essential Eight aligned (ML1 baseline; ML2+ where required). Sentinel SIEM available as add-on. Full details →
Immutable M365 backups, endpoint backups, Azure workload protection. Tested recovery quarterly. RPO and RTO documented per workload.
Continuous monitoring of endpoints, identity, M365, Azure workloads. Same-business-hour response for critical events; documented IR plan for incidents.
Operating systems, applications, M365 services patched within Essential Eight tolerances — critical patches within 48h, all within 2 weeks.
Quarterly phishing simulations and education modules. Reported per-user and per-department. Builds the "human firewall" most platforms can't.
Asset inventory, software licensing tracking, third-party vendor coordination, hardware lifecycle planning. We're the single accountable party.
Quarterly strategy reviews, technology roadmap planning, budget input, board-ready reporting. The "IT director" your business doesn't need to hire.
The standard service is priced per user, per month, with a ten-user floor. Most clients land between $1,850 and $9,000 per month total. Larger environments, complex multi-tenant structures, or specialist add-ons are quoted — but always against a written scope before anything starts.
PRICES + GST · INDICATIVE FOR TYPICAL SMB / MID-MARKET ENGAGEMENTS · COMPLEX ENVIRONMENTS QUOTED · NO HIDDEN LINE ITEMS
Every Managed IT engagement includes a Quarterly Business Review (QBR) as standard — a senior engineer (often Hayden directly) running a strategic conversation with your leadership team. Not a sales call. Not a "let's upsell you on more services". A genuine conversation about where your business is going, what's working, what's breaking, and what we'd recommend across the next quarter.
The QBR is what catches the things helpdesk doesn't — a vendor about to fail a renewal, a licence about to expire, a security posture drifting, an AI use case worth piloting, a compliance deadline approaching. It's the difference between IT as a cost centre and IT as a quiet competitive advantage.
For most Australian businesses 10-100 staff, an internal IT person costs significantly more than Managed IT — and you get one person's depth, one person's availability, and one person's blind spots. Below is the honest comparison for a 30-staff business.
INDICATIVE NUMBERS · BASED ON AUSTRALIAN MID-MARKET IT SALARY DATA AND OUR STANDARD MANAGED IT PRICING · CALL US AND WE'LL MODEL IT FOR YOUR SPECIFIC BUSINESS
Past the founder-fixes-the-laptop phase; need real IT but can't justify a $120K hire. Managed IT bridges the gap.
Have one or two internal IT people who are constantly firefighting; need an external partner to provide depth, coverage, and strategic capacity.
Accounting, financial advice, insurance, legal, healthcare — need security and compliance evidence, not just helpdesk.
Have internal IT but want specialist depth on security or M365 — we work alongside internal teams as the specialist tier.
Frustrated by mystery invoicing, slow tickets, no strategic input from their current provider. Fixed pricing + real strategic oversight (QBRs) is usually why they switch.
Want a Managed IT partner who also runs a serious AI & Automation team — one company, two coordinated departments, no second vendor needed.
Want to see what your monthly bill should actually look like? Book a free IT review and we'll show you a like-for-like comparison against your current spend — published price, same scope every month.